Return & cancellation policy

Open purchase and return

As a customer, you have the right under the Distance Selling Act to cancel your purchase within 14 days. With us, you have the opportunity to cancel your purchase within 30 days of receiving your order. Always contact us if you wish to cancel your purchase and before you return the goods. This also applies if you wish to exchange products.

30 Day Return Policy

You have 30 days to return products, we only accept returned products in unopened packaging.

Refund

1. Send an email marked "Return" to hej@reingrid.se, enter your order number and list the products you want to return. You will then receive a return label from us via email.
2. We will refund the money via the same payment service you used for the original purchase as soon as we have received your return. Please allow a few days for the banks to process the transfer of the money.

Once we have approved that the product is in acceptable condition, we will pay you the money for the product. Please note the following conditions:

• The item(s) you return must be unused and the packaging unbroken. Any gifts that came as an offer in combination with the items you purchased must also be returned.
• You must return the item(s) so that they are with us no later than 14 days after you have notified us that you want to cancel the purchase.
• We are not responsible for the delivery to us from the customer if you pay for the shipping yourself. We do not accept shipments that are not fully prepaid.
• We will refund you within 14 days of you having notified us that you want to cancel your order, provided that you have valid reasons for canceling your purchase and the item(s) are in acceptable condition.

Complaints & disputes

Please contact us at hej@reingrid.com if you need to make a complaint. If you want to complain about a product and the defect is not obvious or visible in the picture, you will be allowed to send the product to us for assessment. We will then examine the product to see if there is anything wrong with it.

If there is something wrong with the product, the complaint will be approved, and we will then send you a new product. If the corresponding product is not available, we will refund your money no later than 10 days from receipt.

In order for the complaint to be approved, your product/products must also be well packaged, and sent in an approved padded envelope or cardboard box. There must be at least 80% product left in the packaging. Remember to contact us as soon as you can if you discover that something is wrong with your product.