General Terms and Conditions, updated 2024 06 13

These terms and conditions apply to purchases from Re:Ingrid AB's (org. No. 556866-8288) online store at reingrid.com.

Please read the terms and conditions carefully before ordering products from us. In order to make a purchase, you must accept these terms and conditions and by doing so, you agree to everything stated below.

Re:Ingrid AB (hereinafter referred to as "Re:Ingrid") is a Swedish company that is subject to Swedish law, including EU regulations and directives. Furthermore, Re:Ingrid always strives to comply with mandatory consumer protection laws and regulations where you, as a consumer, are domiciled.

Re:Ingrid has the right to refuse a person to place an order if the person, according to applicable mandatory law in their home country, does not have the legal capacity to enter into a binding contract with Re:Ingrid. By placing an order, you confirm that you have the legal capacity to enter into a binding contract with Re:Ingrid.

 

Prices

All prices in the online store include 25% Swedish VAT and the currency is Swedish Krona (SEK).

The prices in the online store do not include any payment and shipping fees, billing or handling fees, packaging fees and/or customs fees. When you are resident in a country outside the EU and/or when ordered products are delivered to a country outside the EU, additional taxes and fees may apply.

The applicable prices are determined on the date you place your order. We reserve the right to make price adjustments and obvious typographical errors in the online store, in advertisements or in marketing materials. When Re:Ingrid has an online promotion, the price or offer is valid until the product is sold out or for the specified period of time.

 

Product information

Our skin care products are marked with a best before date. Until this date, we guarantee that the product will meet its quality standards. The best before date is only a recommendation, so the product can be used long after this date, but e.g. function and scent may be impaired.

Re:Ingrid cannot guarantee that all products will look like the product images on the website or that the ingredients are presented in exactly the same way on the web as on the labels, as this can change due to e.g. legal requirements. However, we always strive to present our products correctly where they are displayed.

The products sold by Re:Ingrid meet all mandatory Swedish standards, certifications and legal requirements. Please contact us at hej@reingrid if you have any questions about our products.

Ingredients

At reingrid.com we have printed ingredient lists for each individual product. You are welcome to contact us if you are in the slightest unsure about the contents, or if you know that you are allergic to a certain ingredient, and we can advise.

 

Inventory status

All products available for purchase are in stock unless other information is displayed. If for any reason a product is out of stock when your order is due to be shipped, you will be notified via email and have the option to keep your backorder and wait until the product is back in stock, choose another product or request a refund.

 

Use of information, images etc.

The information on our website/online store is protected by, among other things, intellectual property rights and marketing legislation. This means that trademarks, trade names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without Re:Ingrid's written consent. We may take legal action against any unauthorized use without further notice.

Agreement and order confirmation

When you place an order, an agreement is entered into between you and Re:Ingrid AB (corporation number 556866-8288). When we have received an order from you, we will send you an order confirmation via email. We recommend that you save this as it makes it easier for you if you need to contact us, freight forwarders, etc. This is also your receipt for purchases.

Payment

You can pay for your purchase with the payment methods described in the online store. We reserve the right not to always offer all payment methods to all customers. If you pay by bank or credit card, the payment transaction is made in cooperation with our payment service provider Stripe/Klarna.

All products remain the property of Re:Ingrid until full payment has been made.

 

Shipping

Shipping within Sweden

Shipping within Sweden is offered with PostNord. Normal delivery time is 1-5 working days. All orders are packed within 0-1 working days.

Free shipping

Free shipping is offered with 'PostNord consignment note economy' on all purchases over 200 SEK, applies within Sweden.

Cancellation

If the order has not been sent from us, you can cancel your order via hej@reingrid.com

If we have already sent the goods, you have the option to return unopened and unused goods in the manner described under the heading Returns & right of withdrawal. Ordered goods that are not collected from the agent will be charged 200 SEK.

Returns & right of withdrawal

Open purchase and return

As a customer, you have the right under the Distance Selling Act to cancel your purchase within 14 days. With us, you have the opportunity to cancel your purchase within 30 days of receiving your order. Always contact us if you wish to cancel your purchase and before you return the goods. This also applies if you wish to exchange products.

30 Day Right of Return

You have 30 days to return products, we only accept returned products in unopened packaging.

Refund

1. Send an email marked "Return" to hej@reingrid.se, enter your order number and list the products you want to return. You will then receive a return label from us via email.
2. We will refund the money via the same payment service you used for the original purchase as soon as we have received your return. Please allow a few days for the banks to process the transfer of the money.

Once we have approved that the product is in acceptable condition, we will pay the money for the product. Please note the following conditions:

• The item(s) you return must be unused and the packaging unbroken. Any gifts that came as an offer in combination with the items you purchased must also be returned.
• You must return the item(s) so that they are with us no later than 14 days after you have notified us that you want to cancel the purchase.
• We are not responsible for the delivery to us from the customer if you pay the shipping yourself. We do not redeem shipments that are not fully prepaid.
• We will refund you within 14 days of you notifying us that you want to cancel your order, provided that you have canceled your purchase for valid reasons and the item(s) are in acceptable condition.

 

Complaints & disputes

Please contact us at hej@reingrid.com if you need to make a complaint. If you want to make a complaint about a product and the defect is not obvious or visible in the picture, you will be able to send the product to us for assessment. We will then examine the product to see if there is anything wrong with it.

If there is something wrong with the product, the complaint will be approved, and we will then send you a new product. If the corresponding product is not available, we will refund your money no later than 10 days from receipt.

In order for the complaint to be approved, your product/products must also be well packaged, and sent in an approved padded envelope or cardboard box. There must be at least 80% product left in the packaging. Remember to contact us as soon as you can if you discover that something is wrong with your product.

Company information and contact

If you have any questions, please an e-mail to hej@reingrid.com and we will always answer as soon as possible, at most within 1 to 2 working days.

Re:Ingrid AB
Edsviksvägen 107
182 35 Danderyd
SWEDEN

Reg. no. 556866-8288